JÁCMORE FAQ
What makes JÁCMORE hats different?
JÁCMORE hats combine premium merino wool, thoughtfully designed silhouettes, an adjustable inner band, and a hidden affirmation inside each piece.
The affirmation is our signature detail—a quiet reminder of the strength you already carry. Because we believe confidence doesn’t have to be loud, and sometimes what we wear can help us reconnect with what has been within us all along.
How do I find my hat size?
Measure the circumference of your head where the hat will naturally sit—just above your eyebrows and ears and around the widest part of your head.
Using a soft measuring tape, keep it snug but not tight and note the measurement in centimeters. If you don't have a measuring tape, you can use a piece of string and measure it against a ruler.
For additional guidance, you can visit our Size Guide.
What if I am between sizes?
If you fall between sizes, we recommend sizing up. Every JÁCMORE hat includes an adjustable inner band that allows you to personalize the fit.
What packaging do JÁCMORE hats come in?
Every JÁCMORE hat arrives in our signature rigid presentation box, designed to help protect its shape during storage and delivery. The presentation box is then placed inside a protective shipping box for transit.
How do I care for my JÁCMORE hat?
Caring for your JÁCMORE hat is simple. Handle it by the brim, store it in a cool, dry place, and gently brush away dust or lint with a soft-bristled hat brush.
For light spots or minor reshaping, gentle at-home care may be appropriate. For deeper stains or more significant cleaning or reshaping, we recommend consulting a professional hat cleaner.
For complete cleaning, reshaping, and storage guidance, visit our Hat Care Instructions.
When will my order ship?
Orders are typically processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking details.
Delivery timelines vary by location and are estimates. For additional details, visit our Shipping Policy.
Do you offer returns?
Yes. Eligible items may be returned within 30 days of delivery, and your first eligible return is complimentary.
Items must be unworn, unused, in original condition, and returned in their original packaging. To begin a return, email support@myjacmore.com.
For complete eligibility requirements and details, visit our Return & Refund Policy.
How do I start a return?
Email support@myjacmore.com with your order details to request a return. If it is your first eligible return, we'll provide a prepaid return shipping label.
Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 business days. Additional processing time may be required by your financial institution.
Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different size or style, you can return the original item for a refund and place a new order.
If you'd like help choosing a size or style before ordering, contact us at support@myjacmore.com.
What payment methods do you accept?
We accept all major credit cards — Visa, Mastercard, American Express, and Discover — as well as Shop Pay, Apple Pay, and Google Pay. Available payment options are displayed at checkout.
How can I contact you?
You can reach us at support@myjacmore.com or through the Contact Us form on our website. We're happy to assist with questions about sizing, products, orders, returns, or caring for your JÁCMORE hat.
