Return & Refund Policy
First Return on Us Policy
We want choosing your JÁCMORE hat to feel considered from the start. That’s why we offer one complimentary return per customer.
Eligibility:
To qualify for your complimentary first return:
- The return must be requested within 30 days of delivery.
- Items must be unworn, unused, and in original condition.
- Items must be returned in their original packaging.
- Proof of purchase is required. Accepted proof includes your order confirmation email, order number, or the email used at checkout. If you have a JÁCMORE account, your order history may also serve as proof of purchase.
How It Works:
- Email support@myjacmore.com to request your return.
- If it is your first return, we’ll provide a prepaid return shipping label.
- Once your return has been received and inspected, your refund will be issued to your original payment method within 5–7 business days. Your financial institution may require additional time to post the credit to your account.
After Your First Return:
Additional returns are welcome. After your complimentary first return, return shipping is the responsibility of the customer.
Damaged, Incorrect, or Defective Items:
If your item arrives damaged, incorrect, or with a quality issue, please contact us. We’ll cover return shipping regardless of whether you have previously used your complimentary return.
Non-Returnable Items:
- Sale items are final sale and cannot be returned.
Exchanges:
We currently do not offer direct exchanges. If you would like a different size, color, or style, please return the original item for a refund and place a new order.
Questions?
If you have questions about a return, please contact us at support@myjacmore.com. We’re happy to help.
