Shipping Policy
Our Delivery Promise
At JÁCMORE, every order is handled with intention and care. This Shipping Policy outlines how and when your pieces are fulfilled, so you can shop with clarity and confidence.
Order Processing
Orders are typically processed within 1–3 business days after purchase, excluding weekends and holidays. During launches, promotions, or high-volume periods, processing times may be slightly extended — but we always work to ship your order as promptly as possible.
Once your order ships, you’ll receive a confirmation email with tracking information.
How Your Hat Ships
Every JÁCMORE hat is nestled in a rigid, custom-fit presentation box to protect its shape. Each presentation box is then placed inside a sturdy shipping box for an added layer of security, ensuring your piece arrives beautifully intact and ready to wear.
Shipping Destinations
We currently ship within the United States.
International shipping may be introduced in the future, with clear details on timelines, duties, and costs shared in advance.
Shipping Rates
We use a simple flat-rate shipping fee for all orders. Your total, including any taxes or additional fees, will be clearly shown at checkout.
Complimentary Shipping
All JÁCMORE orders include complimentary standard shipping within the United States. No minimum purchase is required. Delivery timelines are provided at checkout and vary by location.
Delivery Timeframes
Delivery timelines vary by location and are provided as estimates.
After your order is handed to the carrier, transit times are managed directly by the carrier.
Delays
While we do everything possible to ensure timely delivery, occasional delays may occur due to weather, carrier issues, or other circumstances beyond our control. We appreciate your understanding and patience should this occur.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us at support@myjacmore.com as soon as possible. We’ll review the situation with care and work toward a fair resolution.
Address Accuracy
Please ensure your shipping address is entered accurately at checkout. We’re unable to adjust delivery once it’s in transit, and incorrect or incomplete information may cause delays.
Questions
If you have any questions about shipping or your order, our team is always here to help. Reach out to us at support@myjacmore.com, and we’ll respond with the same intention and respect that defines our brand.
